A promotional code can be entered after adding an item to your cart and hitting "checkout". On the shipping page you will see the option to add a discount code on the right hand side underneath your cart. If you are placing your order on mobile, you will need to take the same steps, but you will see at the very top a grey box that says "Discount Code & Ordering Summary". You will need to open that dropdown and place your code there.
Orders shipping to addresses in the following states are subject to that states sales tax: CA, TX, FL, NY, IL, CT, NJ, WA, MA, PA, AZ, OH, TN, MI, GA, MN, NC, MO, WI, OK, AR, KY.
Payments
We currently accept Visa, Mastercard, American Express, Discover, JCB, Diner's Club, Apple Pay, and Paypal.
Shipping
All Domestic Orders ship via UPS 2nd day. If your order is under $100, the shipping cost is $5.95 for domestic shipments, and free if your order is over $100. International Orders are fulfilled through Shopify, where you can chose your shipping method based on what is available in your area (UPS or DHL) shipping rates will vary.
All orders ship Monday-Friday, excluding United States Federal Holidays. Our standard shipping on Domestic Orders is UPS 2nd Day, where orders must be placed by 11:30AM EST to processed on the same business day. Otherwise it will be processed the following business day.
No, NEOVA SmartSkincare does not currently ship to PO Boxes.
All International Orders are subject to additional monetary duties and fees upon delivery of your order. NEOVA SmartSkincare is not aware of what the duties and fees are before the order arrives to you. International Orders can not be left at the door as the duties and fees need to be collected before your package is turned over to you.
Returns
Our products carry a 30 day money back guarantee for unused and unopened products in the original packaging. Please contact our Customer Service Department at 1.888.966.1010 between the hours of 9am-5pm EST Monday-Friday to arrange your return and issuance of an RMA (return authorization number) and return instructions. You may also contact Customer Service if you are unsatisfied with your product. We determine your 30 day time frame by verifying the date of delivery. We ask that you ship the returned product back using a traceable method of shipping. Upon receipt, we will issue either a full refund for unopened product or ship your replacement product as applicable. Returns initiated outside the 30 days will not be accepted. Returns without an RMA number will not be accepted.
General Product Information
No, we do no animal testing with any of our products! Are products are however Dermatologist and Opthamologist tested.
We currently hold 27 US Granted Patents, 80 International Patents, 22 Trademarks and 3 Design Trademarks.
The skin on the face, ears, neck and chest is the most sensitive to environmental changes and the most frequent areas known to develop skin cancer. These areas shed cells more rapidly than other parts of the body and need moisture to repair itself. We also know that the massaging affect used in applying moisturizers helps stimulate blood circulation and encourage new cell generation. So, it’s safe to say that moisturizers are much more than aesthetic boosters.
Ones that provide additional moisture and prevent loss of precious hydrants. That way skin is rehydrated and protected at the same time. Those capable of multi-tasking contain peptides, antioxidants, vitamin A and DNA repair enzymes.
In general, yes. Winter winds and temperatures deplete reserves on contact. Add that to the drying effects of indoor heating and skin needs denser, more hydrating agents like those that repair and replenish the barrier function. Summer is particularly hard on skin, given the more concentrated presence of UV exposure. Hydrating needs may subside because humidity works like magic on summer skin but the real and present danger of DNA skin damage is omnipresent. While antioxidants are helpful, DNA repair enzymes in a moisturizing base work like nothing else. Better still a moisturizing sunscreen with DNA repair enzymes.
To seal in moisture and keep skin hydrated, it is ideal to apply moisturizers while skin is still damp from cleansing and/or showering. Apply your serum first and then your moisturizer. Moisturizing at night is mandatory for all skin types especially because the restorative processes of the body are at work when you are at rest. Moisturizers with antioxidants, peptides, DNA repair enzymes and vitamins C and A help repair the “insults” from the day. Dry skin will benefit from twice a day hydration boosts. No matter when, always wear sunscreen during the day.
Well, if you are using them as directed, you should use the contents before any worry of expiration crosses your mind. Most skincare carries a PAO symbol (a number followed by an M and an open jar icon). The PAO symbol tells you how many months after opening a product, it should be thrown away. For example, a “12M” would mean you should throw the product out 12 months after you've opened it. All of this is especially important if the product contains antioxidants, skin-replenishing ingredients, peptides and DNA repair enzymes (as it should), they will eventually start to deteriorate, as even in the best packaging.
Though it may seem counterintuitive, skin that is oily, greasy, or acne-prone still needs moisture, for a very simple reason: in the absence of moisture, oil glands will detect dryness and respond by overcompensating and producing more oil. Choose a lightweight, oil-free, noncomedogenic (non-pore clogging) formula that also contains retinol.
Proper hydration makes skin look healthy by preventing water loss in heat or wind. Moisturizers benefit skin over the long haul because it is hydration that allows skin to function at peak performance. Skin cells in top condition can rapidly repair themselves and turnover fresh cells, which has huge preservation benefits down the road. Studies have shown those who moisturize faithfully develop wrinkles at a fraction of the rate of those with dry, moisture-neglected skin.
SPF — or Sun Protection Factor — is a measure of a sunscreen's ability to prevent UVB from damaging the skin. In terms of increased protections percentages, here's how it works: SPF 30 keeps out 97 percent and SPF 50 keeps out 98 percent of UVB rays. They may seem like negligible differences, but if you are light-sensitive, or have a history of skin cancer, those extra percentages will make a difference. No sunscreen can block all UV rays and no sunscreen, regardless of strength, can be expected to remain fully effective longer than two hours without reapplication.
The answer is you cannot unless you totally avoid exposure. Even if you are inside, you are exposed to ultraviolet radiation for brief periods throughout the day, especially near windows, which generally filter out UVB but not UVA rays.
Broad Spectrum sunscreens offer the only complete protection. Those formulas use ingredients known as mineral actives to scatter and reflect UVA/UVB rays and non-mineral agents such as Titanium Dioxide and Zinc Oxide to absorb and dissipate UVA/UVB rays.
Clearly it protects if it is Broad Spectrum and has an SPF of 30 or more. Beyond that, it multi-tasks performing as a primer, foundation and/or moisturizer. All this as it offers coverage, meaning it can be worn alone, under or in place of foundation. The beauty of a tinted sunscreen is in the way “light reflecting particles” provide a radiance giving skin the appearance of a subtle glow.
Well that depends on the one you choose. If it is an advanced, all-inclusive moisturizer + broad spectrum photo-protectant with an SPF of 30 or more, it’s a breakthrough product for sure. Look for an all-inclusive moisturizer that also contains antioxidants and DNA repair enzymes. That way you get protection, correction, hydration and repair all-in-one.
All year long and everyday use a Broad Spectrum sunscreen that protects from UVA and UVB rays for sure. Advanced sunscreens also contain DNA repair enzymes and antioxidants that go to work immediately to stop damage and prevent it from becoming permanent. Remember, though, to reapply every 2 hours during exposure, or every 40 minutes after swimming or perspiring.
You do indeed. Dermatologists and the Skin Cancer Foundation unanimously agree that no matter the day or the season or where your day takes you, you cannot start the day without sunscreen. Even if you plan to be inside, you will experience exposure to ultraviolet radiation for brief periods, especially near windows, which generally filter out UVB but not UVA rays.
It’s one of the most important products you can use. It delivers powerful active ingredients as small molecules in intense concentrations. And that means a serum gets through the skin with speed and efficiency to specifically target and visibly correct damage.
It should be applied twice daily and is the first product that should be applied to the skin after cleansing. A moisturizer can be layered over it morning and night. And don’t forget the sunscreen – it’s a must following morning serum use.
Not in the truest sense. A serum can have hydrating ingredients, like hyaluronic acid in it to boost moisture retention but, that doesn't make it a moisturizer, particularly since hydrating creams are traditionally richer and create a barrier on top of the skin.
There are mainly six categories of active ingredients: antioxidants, peptides, retinol, growth factors, alpha and beta hydroxyl acids, and unique botanicals.
An antioxidant-rich serum works extremely well at preventing oxidative strain from pollution and UV radiation. It can be used under a sunscreen in the morning and at night under a moisturizer. Essentially, it is multifunctional and protects the skin at the same time it evens skin tone and reduces the number and depth of facial wrinkles.
It can certainly help the skin help itself by strengthening the skin’s barrier function. Overnight repair is a natural process best performed during the restorative hours of sleep. Look for a serum containing essential oils like primrose and lavender and the botanical lipid.
All our physician-strength cleansers work effectively to satisfy all skin types, even the most sensitive and acne-prone.
NEOVA cleansers are specially formulated to not disturb the natural pH balance of the skin. PH is a scale which measure acidity and alkalinity, where zero is the most acidic, 7 is neutral and 14 is the most alkaline. Skin’s natural pH is around 5. This slightly acidic environment supports the growth of natural bacteria and fungus which are essential for maintaining proper skin health. One of the biggest mistakes many individuals make is washing their face with cleansers that strip the skin’s moisture barrier. When using harsh products which disrupt the skin’s natural pH, the skin is temporarily left red, oily or dry while it attempts to recalibrate – which in turn renders the skin defenseless against environmental stressors for hours. In addition, natural, chronological aging depletes the skin’s barrier and its ability to hold moisture. NEOVA cleansers help restore balance so skin functions as it should. Plus, balanced skin allows other products to be absorbed more effectively.
NEOVA Radiant Wash thoroughly cleanses the skin of dirt, oil and makeup while balancing the skin’s natural pH. It exfoliates with AHAs, revealing fresher, softer skin underneath, restores radiant complexion, improves skin tone and texture, and is hypoallergenic and dermatologist tested.
For Professionals
You can learn more about becoming a professional account by calling our Customer Service at 1.888.966.1010. They will then connect you to the sales representative for your area.
You can also filled out our form here and we will get back to you as soon as possible.
