Thank you for purchasing NEOVA. Your satisfaction is important to us!
Our products carry a 30 day money back guarantee for unused and unopened products in the original packaging.
Please contact our Customer Service Department at 888-966-1010 between the hours of 9am-5pm EST Monday-Friday to arrange your return and issuance of an RMA (return authorization number) and return instructions. You may also contact Customer Service if you are unsatisfied with your product.
We determine your 30 day time frame by verifying the date of delivery. We ask that you ship the returned product back using a traceable method of shipping. Upon receipt, we will issue either a full refund for unopened product or ship your replacement product as applicable.
Returns initiated outside the 30 days will not be accepted. Returns without an RMA number will not be accepted.
For product information or for reordering 24/7, please visit www.neova.com.